OmniConnect

OmniConnect is the mobile helpdesk inbox for support agents using OneBrain. Every customer conversation, across channels, in one fast inbox on your phone. REPLY FROM ANYWHERE - Read the full conversation thread, including attachments and email details - Send replies, or switch to a private note for your team - Messages show instantly and retry on their own if your connection drops STAY ON TOP OF THE QUEUE - Inbox views, status chips and live counts - Search and filter by status, priority, assignee and label - Opening a conversation marks it read TRIAGE IN A FEW TAPS - Set status: open, pending, resolved, closed or snoozed - Change priority, assign to yourself or a teammate, and add labels - Snooze until a time you choose, or until the customer replies - Only the actions your role allows are shown NEVER MISS A CUSTOMER - Push notifications for new messages and incoming calls - Recent conversations stay available when you are offline BUILT FOR TEAMS - Sign in with your OneBrain account, with two-factor authentication - Works on phone and tablet - Your session is kept securely on your device OmniConnect requires a OneBrain account. Ask your workspace administrator for access.