Optimize Driver

Drive on your own terms. Optimize Driver is the app for last-mile delivery drivers — apply from your phone, get approved, and start running routes. GETTING STARTED - Create your account right in the app — no invitation or employer code needed - Tell us who you are: name, phone, driver's licence number, state, and expiry - Upload your documents: licence (front and back), proof of insurance, and vehicle registration where asked - A dispatcher reviews your application and approves you onto a delivery network - Your first routes appear as soon as dispatch assigns them You can also apply on the web at desertacacia.com/courier and sign in with the same account. ROUTE MANAGEMENT - View all assigned routes with order counts, estimated distance, and duration - Start, progress, and complete routes with a single tap - Interactive map showing pickup location and numbered delivery stops - Track route progress with real-time completion stats - Browse route history with date filtering DELIVERY WORKFLOW - Step-by-step delivery flow: mark orders in transit, complete, or report failures - One-tap navigation to delivery addresses via Apple Maps - View recipient details, delivery instructions, and package items - Call or email recipients directly from the order screen - Automatic "Next Stop" navigation after completing a delivery - Support for direct dispatch (single-order) deliveries PROOF OF DELIVERY - Capture photo proof of delivery using your camera - Collect recipient signatures with the built-in signature pad - Add delivery notes for additional context - Configurable requirements per order — photo and signature can be required or optional FAILED DELIVERY REPORTING - Select from structured failure reasons: customer not home, wrong address, refused, damaged, access issue, weather, or other - Attach evidence photos and required notes explaining the situation PACKAGE SCANNING - Scan package barcodes with your camera to verify possession before delivery - Real-time scan progress tracking showing scanned vs. unscanned packages - Instant feedback confirming successful scans or flagging errors LOCATION TRACKING - Background GPS tracking while routes are active - Automatic batch location uploads for fleet visibility - Location data attached to delivery completions and status updates WORKS OFFLINE - Delivery completions, status updates, and scans are queued when offline - Automatic sync when connectivity is restored - No lost data — actions are persisted locally until confirmed NOTIFICATIONS - Push notifications for new route assignments, route updates, order changes, and support messages DRIVER PROFILE - Edit your profile, upload a profile photo, and set your timezone - Change your password, or delete your account and its data at any time - Built-in support ticket system with chat — get help without leaving the app SUPPORT - Create support tickets by category with detailed descriptions - Chat-style messaging with your support team - Track ticket status and unread message counts Optimize Driver is free. Deliveries are dispatched by the logistics companies on the Optimize platform, and a dispatcher reviews every application before routes are assigned.