Queue Pulse

Queue Pulse gives contact center supervisors and administrators real-time visibility into queue activity, agent status, and service levels — right from your phone. Built for teams running cloud contact center platforms, Queue Pulse polls live data continuously so you're never waiting on a stale report to know what's happening on the floor. DASHBOARD See your service level at a glance, spot skills that need attention, and get an aggregate view of what's happening across your contact center right now. SKILLS & QUEUES Search and monitor real-time queue activity across all your skills, with live counts that refresh automatically so you always know where attention is needed. AGENTS View live agent status across your team — available, busy, wrap-up, or away — and tap any status to instantly filter your agent list. MORE Assign skills to agents, review disposition codes, check hours of operation, and manage unavailable codes — plus keep track of your business unit context and account settings, all in one place. Advanced reporting is on the way. Queue Pulse is free to download and use — no subscription required. It's an independent app built by Upservu LLC and is not affiliated with, endorsed by, or sponsored by any contact center platform provider. It requires an active account with supervisor or administrator-level permissions on your organization's contact center platform.