Huddle Care

Huddle Care is the all-in-one operations platform for UK domiciliary care agencies. Built in Wales for the Care Inspectorate Wales (CIW) inspection framework, and ready for the Care Quality Commission (CQC) for English branches. One platform replaces the typical patchwork of spreadsheets, paper care plans, WhatsApp groups and ageing rota tools — for agencies running anywhere from 20 to 500+ visits a day. THIS APP Huddle Care is a single mobile app for three groups of users in your agency, with the right experience for each: • Carers in the field — your day at a glance, offline-first visit recording, MAR chart, diary notes, body maps, incident reports, secure messenger. Works in stairwells, basements and rural notspots, syncs automatically when signal returns. • Office staff on the go — live ops dashboard, today's rota, sick-cover picker, alert centre, approvals, secure messenger. Stay in control when you're away from the desk. • Clients and families — real-time visit diary, care notes, goals, schedule visibility. See what's happening when it happens, without phoning the office. The app is invitation-only and pairs with your agency's Huddle Care account. Book a demo at huddlecare.co.uk to get started. WHY AGENCIES MOVE TO HUDDLE Live operations dashboard — see every visit happening across your agency right now. Early, late, in-progress, completed, missed. No more phoning carers individually. Smart sick cover — when a carer goes sick, Huddle ranks replacements by area fit, gap fit, travel time and care plan match. Multi-day sickness and cascading cover handled. Pay protection is built in so the helping carer is paid fairly on tight-margin covers. CIW-grade compliance — document expiry tracking, training matrices, risk assessments, medication records, controlled drug witness flow, office override approvals with manager sign-off, append-only audit history. Built to survive an inspection. Offline-first carer app — visit tasks, diary notes, medication records and incident reports queue locally and sync when signal returns. NFC, QR or manual check-in. Carers stay productive on the road. AI assist tools — AI Diary Summary scans 30 days of carer diary entries and surfaces emerging concerns and mood trajectories. Huddle Extract Tool parses an existing care plan PDF into Huddle's structured fields, saving coordinators a half-day per onboarded client. Risk assessment loop — carer-submitted drafts, office sign-off, alert lifecycle, version history. Closes the gap between identifying a risk and acting on it. Live family portal — real-time visit diary for families. They see what's happening when it happens. DATA & PRIVACY • UK-only hosting (London region). No data leaves the UK. • Agency is data controller, Huddle is processor. UK GDPR compliant. • Data Processing Agreement (DPA) available. • End-to-end encryption in transit (TLS) and at rest. • Built for the Care Inspectorate Wales (CIW) inspection framework. Maps to CQC Key Lines of Enquiry for English branches. GETTING STARTED Huddle Care is sold to care agencies, not to individuals. To use this app you need an invitation from your agency's Huddle Care account. Most agencies are live within two weeks of their first demo. • Book a demo: huddlecare.co.uk • Email: [email protected]