Sentinel Quick

Sentinel Quick lets your installer look at your GivEnergy system while you are on the phone to them, so a fault can often be sorted without a site visit. Your readings are not shared, and nothing is changed, unless you allow it on your own screen. It is free. There is no account, no sign-up, and no password. HOW IT WORKS 1. Open the app on an iPhone, iPad or Mac that is on the same network as your inverter. 2. It finds the inverter on your own network and shows a six-character code. 3. Read that code to your installer. 4. Close the app when you are finished. The link goes with it. The connection is relayed through our server over an encrypted link, so nothing has to be opened on your router. YOU DECIDE WHAT THEY SEE Your figures stay on your side until you tap "Let your engineer look at your system". That allows it for six hours and then stops by itself. Tap again to stop sharing at once. Until you do, your installer sees only that you have connected, which devices you have (serial number, model, firmware, rating and their address on your home network), and any fault code the app has spotted. No power figures, no battery state, no temperatures. YOU DECIDE WHAT THEY CHANGE Changing a setting is a separate permission. "Let your engineer change settings" allows it for one hour, and it stops by itself too. The two are independent. Letting someone look never lets them change anything. Both are allowed on your device and nowhere else. No installer can switch them on, and neither can we. WHAT AN INSTALLER CAN CHANGE Settings on a list built into the app, and fewer on some models: charge and discharge times and rates, battery reserve and charge limits, eco mode, metering, backup (EPS) settings, battery recovery, the inverter clock, restarting the inverter, and commissioning settings such as inverter on/off, battery type, grid limits and a reset to grid-code defaults. Your engineer can also change any other setting on your inverter by its number, such as its serial number. It needs the same permission as every other change. Grid-protection settings, such as anti-islanding and the voltage and frequency trip limits, are on that list too. Your installer normally sets these when your system is fitted. Changing one needs the same permission from you as any other change, and the engineer is warned that it is a grid-code setting. Every change is recorded against the named engineer before it is sent, with the time and the permission you gave, then read back from the inverter and checked. WHAT YOU NEED - A GivEnergy inverter on the same network as your device. - Nothing else. No router changes, no port forwarding, and no GivEnergy cloud login. - Close the GivEnergy app and any other monitoring software first. The inverter's network connection copes badly with more than one local connection. PREVIEW MODE Tap "Preview with sample data" to watch the app run on made-up figures. No inverter, no network, nothing shared. Worth a look before you need it in earnest. WHAT IT DOES NOT DO - It does not run in the background. It works while it is open and stops when you close it. - It is not a monitoring dashboard. Use the GivEnergy app for your day-to-day figures. - It never asks for your GivEnergy account or password. - No adverts, no tracking, nothing collected to sell. Sentinel Quick is made by RVTC LTD in Leeds, the engineers behind Solar Tech Support. Privacy policy: https://sentinelapp.solar/privacy-policy/