Progress Field Tech

Progress Tech is the work order app for the field service technicians who maintain our residential rental properties. It gives a technician everything one job needs, on one screen, and it keeps working when the connection does not. THE DAY'S WORK Open the app and see today's assignments straight away, in the order they are scheduled. The Schedule tab holds the full job list and shows a map with a pin for every property you are due to visit, colour coded by where each job stands. EVERYTHING ABOUT ONE JOB Tap a job to see the property address, the work requested, access instructions, the customer contact, previous photos and notes, and the full status history. Call the customer with one tap when you are on your way or need to ask a question. STATUS THE OFFICE CAN SEE Move a job through Scheduled, Dispatched, En Route, On Site, In Progress and Completed. Each change reaches the dispatch team as you make it, so nobody has to call and ask where a technician is. PROOF OF THE WORK Photograph the job before and after with the camera, or attach photos already on the phone. Record a short spoken note when typing is impractical, and add written notes for anything the office needs to know. It all stays attached to the work order. BUILT FOR PLACES WITH NO SIGNAL Crawl spaces, basements and rural properties lose signal. Progress Tech stores the day's work on the device, so job details stay readable and status changes, photos and notes can still be captured. Everything uploads by itself when a connection returns, and the Offline Queue screen shows exactly what is still waiting. ASSIGNMENTS THAT FIND YOU Push notifications announce a new assignment or a change to an existing one, so a schedule change does not need a phone call. TROUBLESHOOTING HELP Ask Jarvis answers practical questions about a repair without leaving the app. MADE FOR WORKING HANDS Large controls, clear status colours, and a layout meant to be read quickly in poor light and worse weather. Works on iPhone and iPad. WHO IT IS FOR Progress Tech is an app for authorised field service technicians and the contractors who work with us. It requires an account issued by our IT department and is not useful without one.