FixBack

Every callback costs more than the return trip. FixBack helps contractors and service businesses understand the true cost of callbacks, identify recurring problems, and turn costly return visits into measurable improvements. Record each callback while the details are fresh. FixBack automatically combines travel time, labor, replacement materials, and other direct expenses to show how much profit was lost. SEE THE TRUE COST • Calculate labor, travel, material, and other callback costs • View total profit at risk and average cost per callback • Track open, scheduled, and resolved return visits • Set a monthly callback-loss limit • See resolution rates and total team time FIND WHAT KEEPS GOING WRONG Assign root causes such as workmanship, defective parts, unclear scope, scheduling, or customer misuse. FixBack ranks the largest cost drivers so you can focus improvement efforts where they matter most. KEEP A CLEAR CALLBACK LEDGER Search and filter every callback by customer, job, technician, service, supplier, equipment brand, status, and root cause. Each record keeps the original job details, cost breakdown, notes, and resolution status together. FIXBACK PRO Upgrade to FixBack Pro for deeper operational intelligence: • Six-month callback cost trends • Cost analysis by technician, service, and supplier • Corrective action plans with owners and due dates • Custom root-cause categories • Professional PDF reports • Spreadsheet-ready CSV exports • Portable backup and restore BUILT FOR REAL SERVICE BUSINESSES FixBack works well for HVAC, plumbing, electrical, appliance repair, maintenance, installation, construction, and other field-service teams. Use realistic demo records to explore the app or begin with a clean workspace. PRIVATE BY DESIGN Your callback records and business settings stay on your device. FixBack does not require an account to begin tracking. Stop treating callbacks as unavoidable overhead. Measure the loss, uncover the cause, and make every return visit help prevent the next one. FixBack Pro is available through monthly or annual auto-renewable subscriptions or as a one-time lifetime purchase. Subscriptions can be managed or cancelled through your Apple Account settings. Privacy Policy: https://www.brightpathventuresgroup.com/fixback-privacy Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/