Refusal Log

Replace your paper logbook with a secure, digital refusal register. Designed for independent pubs, bars, off-licences, and convenience stores, this app makes it incredibly fast and simple for your staff to record refused sales of age-restricted products. Operating a robust age verification policy, such as Challenge 25, is essential for any licensed premises. This app helps you comply with the mandatory conditions of the Licensing Act 2003. By maintaining a contemporaneous, timestamped digital record, you build the primary evidence required to establish a due diligence defence against failed police or Trading Standards test purchases, and protect your premises licence from review. Key Features: • Lightning-Fast Logging: Log a refusal in under 10 seconds. Quickly select the product (Alcohol, Tobacco, E-cigarettes, Fireworks), reason (No ID, Invalid ID, Proxy, Intoxication), apparent age, gender, and outcome. • Auto-Timestamping: Every entry is automatically date and time-stamped at the exact moment of entry, preventing disputes about timing during an inspection. • Staff Profiles & Fast Switching: Add your Designated Premises Supervisor (DPS) and individual staff members. Switch users seamlessly with simple PIN logins so every refusal is accurately attributed without slowing down service at the bar. • Manager Review System: A dedicated 'For Review' tab allows the DPS or duty manager to review and approve logged refusals, maintaining quality control over your compliance data. • Instant PDF Reports: Generate clean, formatted PDF reports of your refusal register with a single tap. Perfect for immediate presentation to licensing officers or police during unannounced inspections. • Digital Log Book: View a complete, searchable history of all approved refusals in the Log Book tab. • Offline Support: Logs are saved locally first and sync automatically when your connection restores, ensuring functionality even in premises with poor mobile signal or Wi-Fi.