Omnidesk Helpdesk

The Omnidesk iOS app allows you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time. The main features of the app include: • Working with standard and custom filters created in the web version of the service • Processing both regular cases and chats • Using shared and personal macros for quick responses and actions • Editing all case parameters, including custom fields • Viewing and editing user data, including custom data • Accessing customer's previous cases • Communicating with colleagues through internal notes • Viewing colleagues' actions in cases • Hotkey and multitasking support for iPad Pro • Searching cases with search history synchronized with the web version • Setting up notifications for new cases, chats, responses, and mentions in notes • Accessing the application using biometric data There is no need to purchase the app separately; it is available regardless of the plan you choose.