FUMA-NAD

With NovelVox Cisco Mobile Agent app you can deliver high quality customer engagement even from your remote agents and field technicians. With this app, your agents can stay connected to your one centralised Cisco Finesse contact center application even on the move. This app will make your agents feel at the contact center floor even when away from your work environment. It offers flexibility that enables agents to access customer information and handle calls from anywhere in the world with seamless integration of 3rd party apps. Cisco Finesse Mobile Agent App is a virtual contact center with industry-specific optimisation. It assures quality agent and customer experience regardless of the agent’s location. It allows access to a single-screen view of the customer journey. It saves largely on any additional infrastructure cost during sudden demand upsurge or seasonal highs.