Gaitway Pro

Smarter Fittings, Happier Customers Gaitway is designed for running specialty stores to streamline the in-store fitting process and build lasting customer relationships. Gaitway makes it easy for your team to capture customer insights, track interactions, and recommend the right shoes—every time. * Key Features (iOS App) Customer Profiles: Quickly search for returning customers or create new profiles on the spot. Smart Surveys: Capture valuable details, such as weekly mileage, training goals, injury history, and age range, through a built-in survey. Track Interactions: Each visit becomes a recorded interaction, ensuring your staff always has the latest customer information. Fittings Made Simple: Document every fitting session, including which shoes were pulled for the customer to try. Purchase Tracking: Record the shoes customers ultimately purchase—or note if they leave without buying. * Customer History at a Glance From the first visit to repeat purchases, Gaitway builds a comprehensive profile of each runner’s journey, providing your staff with the context they need to deliver personalized recommendations. ------------ * Expand your store’s capabilities with the Gaitway Portal: Product Management: Define the brands and models your store carries. Employee Profiles: Manage team members and track performance. Advanced Reporting: Gain insights into the shoes being pulled, brands recommended, and fitting activity across employees and locations. Multi-Location Support: Manage one or many stores, with visibility into customer interactions across your business.