Sela | صلة

Sela is the Arabic-first support operations platform designed specifically for service-oriented businesses. Streamline your customer service and coordinate your support team on the go. With the Sela mobile app, operators and agents can seamlessly manage customer relationships, monitor ongoing tickets, and respond to incoming chats from any channel in real time. Key Features: • Unified Inbox: Access and manage all support threads across Meta apps (WhatsApp, Messenger, Instagram), web chat widgets, and more channels in one centralized inbox. • Sara, the AI Assistant: Monitor automated replies grounded on your organization’s knowledge base. • Structured Handoff: Seamlessly transition conversations from AI automated responses to human support agents. • Live Notifications: Receive instant push notifications for new incoming customer queries, assignments, and escalations. • Team Management: Switch workspaces, view active customer logs, and coordinate assignments with fellow agents. Note: The Sela mobile application is a companion extension of the Sela Web Application. It is designed for active operators to manage live conversations on the go. Account registration, billing, widgets, and advanced integrations must be configured via the Sela Web Dashboard at usesela.com.