Loop Team Inbox

Bring your team's support work with you. Loop is a customer support platform that brings AI and human agents together, with customer conversations, customer information, and teamwork in one place. The Loop iPhone app helps you stay close to customer conversations when you step away from your desk. Multiple channels. One place to reply. Bring messages from your connected channels into one workspace, so your team can handle conversations without repeatedly switching interfaces. Read and reply, assign conversations, and leave private notes to keep support moving across channels. Know what to work on next Switch between My, Unassigned, and All conversations to focus on the right queue. See priority, waiting time, and conversation status together to understand who is waiting for a reply and plan your next step. Reply with the full picture Read conversation history before responding, with your customer's questions and your team's previous replies in view. Send a message or share photos, videos, and files to make the next answer clearer. Make handoffs easier Add private notes for your team to capture useful context, progress, and next steps. Keep internal discussion separate from customer-facing replies, so a teammate can understand where things stand when they take over. Find updates in one place View conversation notifications and teammate mentions in Updates. Open an item to jump into the relevant conversation and continue from there. Move between workspaces Switch between the workspaces you have access to and keep up with different teams. Reply drafts are preserved when you switch conversations, so you can return to an unfinished response and keep writing. Make it comfortable Choose Light, Dark, or Follow System to suit your surroundings and preferences, with a consistent appearance across your queue, conversations, and settings. Getting started An existing Loop customer support account and access to a workspace are required. Channels must be connected before use. AI features require activation and are subject to plan and usage limits. Available features depend on your workspace settings and account permissions.