iSERV Controlled Automation

All in one service management application provides various roles of - your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal. ​ It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements. Key Features: - Ticket management - Self guidance for troubleshooting - Remote collaboration through AR/VR - Performance monitoring iSERV is a registered trademark owned by ITHENA, whose intellectual property is iSERV.