GrindDesk

GrindDesk brings the core tools you need to run and grow your business into one connected platform. Find leads, manage customer conversations, schedule appointments, send follow-ups, collect payments, create documents, handle support, request reviews, manage referrals, track revenue, and keep daily work moving without bouncing between separate apps. LEADS & SALES • Find and capture new leads • Lead qualification, scoring, and enrichment • Contact and customer management • Sales pipeline and opportunity tracking • Lead nurturing and follow-up • Customer history and activity tracking • Lead-to-customer and revenue tracking MESSAGING & CUSTOMER COMMUNICATION • Unified inbox • Text messaging • Email follow-ups • Social DMs and replies • Website chat • Multi-channel customer conversations • Automated replies and follow-up workflows • Conversation history and customer handoffs BOOKING & SCHEDULING • Public booking pages • Services, pricing, staff, and availability • Business hours and blackout periods • Appointment confirmations and reminders • Rescheduling and cancellation workflows • Customer self-service booking • Booking-to-payment workflows PAYMENTS & REVENUE • Payment links • Deposits and customer payments • Payment status and reconciliation • Revenue tracking and attribution • Outstanding payment follow-up • Booking, quote, and customer revenue tracking ESTIMATES, PROPOSALS & INVOICES • Estimates and quotes • Proposals • Invoices • Electronic signatures • Customer document acceptance • Document delivery and status tracking • Invoice-to-payment workflows FORMS & WEBSITE ENGAGEMENT • Public form builder • Contact, lead, and intake forms • Custom fields and embeddable forms • Website chat and visitor handoff • Form-to-lead and website-to-customer workflows • Live website activity tracking SOCIAL & GROWTH • Social content creation • Post drafting and content variations • Social image content • Scheduled posts • Campaign modes • Social inbox • Comments and DM workflows • Social lead capture • Prospect discovery and outreach workflows • Customer re-engagement and growth campaigns TASKS & OPERATIONS • Task creation and assignment • Team tasks and work queues • Lead-, customer-, and revenue-linked tasks • Follow-up tasks and reminders • Operational alerts and notifications • Automated task creation and routing • Escalation workflows SUPPORT • Support ticket management • Email-to-ticket workflows • Support triage • Customer issue history • Ticket follow-up • Recommended actions and escalation workflows • Support notifications REVIEWS & REPUTATION • Review requests • Scheduled post-sale follow-up • Public feedback pages • Private low-score feedback • Review delivery tracking • Opt-out handling • Reputation and customer satisfaction analytics REFERRALS & MEMBER ECOSYSTEM • Business profiles • Member-to-member referrals • Customer referrals • Referral matching and routing • Referral status and lifecycle tracking • Booking- and payment-linked referrals • Trust and reputation signals • Business-to-business opportunity discovery ANALYTICS • Lead, sales, booking, payment, revenue, and customer analytics • Website and marketing performance • Conversion and attribution tracking • Review and referral analytics • Growth and engagement metrics • Business performance dashboards COMMERCE & OPPORTUNITY TOOLS • Product opportunity discovery • Price checking • Best-buy identification • Profit and margin analysis • Sell-speed and opportunity scoring • Inventory synchronization • Listing drafts • Resale outcome tracking • Government opportunity discovery GrindDesk is built around the entire customer journey—from discovering a new opportunity to starting a conversation, booking work, getting paid, providing support, earning a review, generating a referral, and bringing the customer back again. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/