HiKnow App Icon

HiKnow

Business • Huawei Technologies Co., Ltd.
17+ v12.1.8 Recorded price: Free App Store →
★★★★★
★★★★★
(6 App Store ratings)
🏆 Best: #194 Free (PHL)
IPA Analysis
Technical Specs
Bundle ID com.hwteach.enterprise.mobilesupport
Version 12.1.8
App Store Size 23.76 MB
Minimum iOS 12.0
Devices iPhone, iPad, iPod touch
Catalog release date 2014-11-13
Latest recorded version date 2026-05-08
Features & Support
Vision Pro
Advisory 17+
Languages (2)
English, Simplified Chinese
Top In App Purchases
No In App Purchases Listed

Preview

HiKnow screenshot 1 HiKnow screenshot 2 HiKnow screenshot 3 HiKnow screenshot 4 HiKnow screenshot 5 HiKnow screenshot 6 HiKnow screenshot 7 HiKnow screenshot 8 HiKnow screenshot 9 HiKnow screenshot 10 HiKnow screenshot 11 HiKnow screenshot 12 HiKnow screenshot 13 HiKnow screenshot 14 HiKnow screenshot 15

Description

Huawei HiKnow APP is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers, Provide product support and service for engineers, such as delivery, maintenance, product documentation and community communication. 【Delivery】 ● eISDP：Three enterprise service delivery channels: industry project delivery, quick contract delivery, and partner service delivery (PSD). The one-stop digital delivery platform built for customers, partners, and Huawei engineers implements efficient collaborative delivery and E2E project management. Activate Product License：License activation, download, maintenance, and task management. 【Maintenance】 ● Weiknow：Provides 24/7 Q&A services, covering typical pre-sales and post-sales application scenarios, helping you quickly obtain knowledge about enterprise products and services. Maintenance Enter the SN to query the maintenance information. You can scan the QR code on your mobile phone,Quick renewal consultation and purchase. ● Service Request: Submit a trouble ticket and view the progress. ● Spare Parts Requests: Apply for spare parts online, confirm spare parts, view the progress, and return spare parts. ● Global service hotline: Huawei provides 24/7 global hotline services to help you quickly obtain services. ● Spareparts：Query the spare part progress based on the spare part order number, trouble ticket number, and faulty part SN. ● Scan：Obtain product information, component information, maintenance information, and related documents by scanning the QR code on a mobile phone, Send scanning results to personal emails in batches. Multiple modes are supported, such as batch scanning, image, and manual input. 【Product support】 Helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder. 【Community】 Communicate with Huawei experts, partners, and customers , share technical content, seek help, learn technical topics, and participate in community activities to win bonus points and prizes. Contact us: If you have any questions or suggestions, please contact us,Go to "APP-Me-Help and Feedback" to submit comments or suggestions

What's New

Version 12.1.8 2026-05-08
1. [Product Documentation] Upgraded with a new product quick search feature. 2. [Warranty Query] Enhanced experience – warranty info can now be shared via mul...1. [Product Documentation] Upgraded with a new product quick search feature. 2. [Warranty Query] Enhanced experience – warranty info can now be shared via multiple channels. 3. Added tools including IP address planning assistant, storage specification query, and storage networking assistant. 4. [PSD] Support quick copy of contract number. 5. Support modification of personal account information such as email address. Fixed some known issues.
Version 12.1.7 2026-03-30
This update from Apple will improve the functionality of this app. No new features are included. 1. Multiple roles and functions are integrated on the partner ...This update from Apple will improve the functionality of this app. No new features are included. 1. Multiple roles and functions are integrated on the partner homepage, making operations more convenient. 2. The "Tools" entry is added to the bottom navigation, making it easier to find tools. 3. The "Device Registration" feature now supports automatic association of the parent SN by scanning the child SN. 4. The "My Spare Parts" function now supports automatic address recognition when an address is pasted. Fixed some known issues.
Version 12.1.6 2026-02-12
1. [PSD/Contract quick delivery] PMs and TEs can share project reports to WeChat. 2. [Activate Product License] ESNs containing special characters such as "=" ...1. [PSD/Contract quick delivery] PMs and TEs can share project reports to WeChat. 2. [Activate Product License] ESNs containing special characters such as "=" and "," can be entered. 3. PDF documents can be shared to WeChat on iOS.
Version 12.0.7 2025-07-18
1. Fix some known bugs

Technical Analysis

Package Overview Basic metadata
Bundle ID com.hwteach.enterprise.mobilesupport
Current Version 12.1.8
Minimum iOS 12.0
Package Size App Store Size
Package Metadata 4 / 101 version records
Detailed binary, privacy manifest, framework, and Info.plist results have not been indexed for this package yet. The verified App Store and archive metadata above remains available.

More by Huawei Technologies Co., Ltd.

Developer Information

Support Privacy Policy

Known Version Records

4 version records with stored package metadata • 101 known version records

Stored metadata does not guarantee a package is currently available to download.

Details Version / IDs Version date Action
HiKnow icon
Not archived 		v12.1.8
App Store ID: 889975402Build: 12.1.8 		2026-05-08 12:26:30 Request Version
HiKnow icon
Not archived 		App Store ID: 889332637 Unknown Request Version
HiKnow icon
Not archived 		v12.1.8
App Store ID: 886661170Build: 12.1.8 		2026-05-08 12:26:30 Request Version
HiKnow icon
Not archived 		App Store ID: 886523431 Unknown Request Version
HiKnow icon
12.14 MB 		v12.1.8
App Store ID: 885324209Build: 202605071717 		2026-05-07 11:55:44 Get Version
HiKnow icon
Not archived 		App Store ID: 884142985 Unknown Request Version
HiKnow icon
Not archived 		v12.1.7
App Store ID: 883830474Build: 12.1.7 		2026-03-30 05:30:41 Request Version
HiKnow icon
10.2 MB 		v12.1.6
App Store ID: 882331529Build: 202602101005 		2026-02-10 06:09:00 Get Version
HiKnow icon
Not archived 		v12.1.5
App Store ID: 881483769Build: 12.1.5 		2026-01-30 11:20:19 Request Version
HiKnow icon
Not archived 		v12.1.4
App Store ID: 881017455Build: 12.1.4 		2025-12-29 02:35:15 Request Version
HiKnow icon
Not archived 		v12.1.3
App Store ID: 879973075Build: 12.1.3 		2025-11-24 02:15:18 Request Version
HiKnow icon
Not archived 		v12.1.2
App Store ID: 878418496Build: 12.1.2 		2025-11-11 12:15:44 Request Version
HiKnow icon
Not archived 		v12.1.1
App Store ID: 877759607Build: 12.1.1 		2025-09-19 05:33:05 Request Version
HiKnow icon
10.65 MB 		v12.1.0
App Store ID: 876771748Build: 202508221643 		2025-08-22 10:41:52 Get Version
HiKnow icon
Not archived 		v12.0.7
App Store ID: 875986557Build: 12.0.7 		2025-07-18 11:05:03 Request Version
HiKnow icon
Not archived 		v12.0.6
App Store ID: 875866973Build: 12.0.6 		2025-06-30 05:02:29 Request Version
HiKnow icon
Not archived 		v12.0.5
App Store ID: 875109237Build: 12.0.5 		2025-06-17 14:41:16 Request Version
HiKnow icon
Not archived 		v12.0.4
App Store ID: 874258851Build: 12.0.4 		2025-05-16 15:10:25 Request Version
HiKnow icon
Not archived 		v12.0.3
App Store ID: 873410145Build: 12.0.3 		2025-04-15 11:16:40 Request Version
HiKnow icon
Not archived 		v12.0.2
App Store ID: 873214792Build: 12.0.2 		2025-03-15 01:43:09 Request Version
HiKnow icon
Not archived 		v12.0.1
App Store ID: 872625175Build: 12.0.1 		2025-03-12 14:42:31 Request Version
HiKnow icon
Not archived 		v12.0.0
App Store ID: 871956552Build: 12.0.0 		2025-02-17 02:29:15 Request Version
HiKnow icon
Not archived 		v11.1.2
App Store ID: 871395216Build: 11.1.2 		2024-12-27 23:04:28 Request Version
HiKnow icon
Not archived 		v11.1.1
App Store ID: 870018396Build: 11.1.1 		2024-12-24 23:51:56 Request Version
HiKnow icon
14.45 MB 		v11.1.0
App Store ID: 868579777Build: 202410172042 		2024-10-18 06:28:48 Get Version
HiKnow icon
Not archived 		v11.0.2
App Store ID: 867239286Build: 11.0.2 		2024-07-30 15:15:48 Request Version
HiKnow icon
Not archived 		App Store ID: 866943614 Unknown Request Version
HiKnow icon
Not archived 		v11.0.1
App Store ID: 866227135Build: 11.0.1 		2024-06-27 05:53:27 Request Version
HiKnow icon
Not archived 		v11.0.0
App Store ID: 865775938Build: 11.0.0 		2024-05-15 14:42:49 Request Version
HiKnow icon
Not archived 		v10.0.4
App Store ID: 863219810Build: 10.0.4 		2024-01-30 01:30:24 Request Version
HiKnow icon
Not archived 		v10.0.3
App Store ID: 860739164Build: 10.0.3 		2023-10-18 10:07:57 Request Version
HiKnow icon
Not archived 		App Store ID: 859653640 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 857739560 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 856693561 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 853662890 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 852907449 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 851305043 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 848166602 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 845981957 Unknown Request Version
HiKnow icon
Not archived 		App Store ID: 844852353 Unknown Request Version