Hiro Live

Hiro Live is the merchant app for laundry outlet operators running on the Hiro platform. It's your window into every outlet — see exactly what's happening on the floor without calling support. WHAT YOU CAN DO • See your sales in real time Track today's takings as they happen, and browse your full sales history for every outlet. No spreadsheets, no waiting for a report. • Monitor every machine Check the live status of each washer and dryer — idle or in use — so you always know how busy your outlet is and which machines are working. • Start a machine remotely Activate a wash cycle straight from the app when a customer needs a hand — no need to be standing at the machine. • Understand your business with reports - Sales trends over time (day, week, month) - Per-machine utilisation — spot under- and over-used units - Peak-hour analysis — see when demand is highest - Payout and balance records — track what you've been paid and what's pending • Manage multiple outlets from one login Run more than one outlet? Switch between them in the same account — no separate logins to juggle. • Secure operator sign-in Log in with your Hiro operator account and OTP verification. You only see the outlets you're authorised to manage. WHY OPERATORS USE IT Hiro Live shifts routine monitoring to self-service. Instead of messaging support to ask "how are my machines doing?" or "what did I take today?", the answer is already in your pocket — live. Hiro Live is for registered Hiro merchants and outlet operators. You'll need a Hiro operator account to sign in. Your operator account is set up when your business joins Hiro — sign-in details arrive by email, and there's no separate registration in the app. The app connects securely to the Hiro platform that powers your machines, payments and payouts.