Helpath AI

Helpath is a private, secure app from the Helpath charity — built to help people in difficult home situations reach a trusted team, apply for a safe place to stay, and stay supported once they are with us. We work one-to-one, at your pace. There is no pressure, and no judgement. HOW IT WORKS 1. Apply for help Fill in a short, private form in the app. You only share what feels safe — a name, a phone number, and a few details about your situation. 2. Our team contacts you privately We call the number you give us, at a time you say is safe. We never leave a voicemail or send a message you have not asked for. 3. We talk together In person or by phone, we listen and understand what you need. There is no pressure to decide anything on the call. 4. If you need a safe place, we move you to a safehouse We arrange it together. We will never share a safehouse location in writing, and addresses are never listed publicly. EMERGENCY RESOURCES, ANYTIME Even before you apply, the app gives you direct access to support: • Reach our team by phone, WhatsApp, or email • Tap an emergency resource for immediate help, 24/7 • Dial 999 in one tap if you are in immediate danger FOR REFERRERS Police officers, social workers, GPs, healthcare workers, and charity workers have a dedicated contact route in the app. Call or email us with the person's permission and we will arrange a private follow-up with them, on their terms. ONCE YOU ARE WITH US If we place you in one of our safehouses, the app becomes your day-to-day support tool: • Daily check-in — let your support worker know you are safe in one tap • Step-out — sign out and return securely, with the team informed • Documents — upload and store ID and paperwork in a secure space • Appointments — see your meetings and case updates in one place • Service charges — view a clear summary of charges and what they cover • Messaging — reach your support worker whenever you need to • Complaints — raise a concern privately and track its progress PRIVACY AND SAFETY • Your data is encrypted in transit • We do not share your information outside the team without your permission, except where the law requires it • You can delete your account and data from inside the app at any time LANGUAGES Available in English, French, and Spanish. ABOUT HELPATH Helpath is a UK-registered charity funded by donations, charitable trusts, and local authority partnerships. We provide safe shelter, practical support, and a path forward. For urgent help, use the Emergency Resources page. If you are in immediate danger, call 999.