Citybox

This app is a custom-built app designed exclusively for the Citybox hotel team. It provides real-time monitoring and control of Citybox’s self-service kiosk infrastructure to ensure smooth daily operations and optimal guest experience. Important: This app is intended for internal use by Citybox staff only. It requires a registered Citybox account to access. Key Features: 1. Real-Time Status Monitoring: Get live updates on the operational status of each kiosk. 2. Customizable Alerts for Guest Assistance: Receive notifications when guests use the “Help” function on kiosks, enabling immediate support and enhanced guest satisfaction. 3. Customizable Features Tailored to Hotel Needs: - Revenue Overview: Gain insights with a tailored overview of kiosk-generated revenue. - SMS Notifications to Guests: Send SMS updates to guests based on their status - whether they’re arriving, currently staying, or have departed. - Order Charging for Unpaid Purchases: Implement a system to automatically charge for orders if customers haven’t completed payment. 4. OTA Software Updates: Seamless over-the-air updates keep your kiosks up-to-date with minimal effort. 5. User-Friendly Interface: An intuitive dashboard provides effortless access and management of essential kiosk information. 6. Centralized Kiosk Management: Manage multiple kiosks across various locations from a single platform, optimizing time and resource management. 7. Support Ticket System: Submit and track support tickets effortlessly for quick issue resolution and improved efficiency. The Citybox SSK Monitor app is more than software; it’s a comprehensive solution for administrators and operators in the hospitality industry, powered by Heisenbug to ensure optimal kiosk performance.