Gen2Chat

Gen2Chat is the mobile workplace for support operators on the Gen2B customer support platform. Take customer conversations and reply to them from your phone exactly as you would from the web version of the platform. The app is made for employees of companies running the Gen2B platform. Signing in requires a corporate operator account — there is no in-app registration. FEATURES • Incoming requests: new chat offers with an acceptance timer — accept or decline in one tap. • Every channel in one place: conversations from Telegram, WhatsApp, Instagram, the web widget and other connected channels all look the same. • Full conversation history, including the AI assistant's work before the chat was handed over to a human. • Attachments: send photos and files, with a preview before sending. • Voice messages: record a voice reply and play back voice messages from the customer. • Swipe to reply to a specific message, read receipts and delivery states. • Push notifications: new requests and messages arrive instantly and open straight into the right chat. • Operator availability: Active, Pause, Away — control whether new chats are routed to you. • Multiple projects: switch between your company's projects without signing out. • Personal daily analytics: accepted, closed and missed conversations, average response time, customer ratings. • Search across chats and messages. • Dark theme and three interface languages: Russian, English and Kazakh. ABOUT THE PLATFORM Gen2B is an omnichannel customer support platform with an AI assistant: the assistant answers routine questions on its own and hands the conversation over to a human operator when one is needed. Learn more at gen2b.ai. Privacy policy: https://gen2b.ai/gen2chat-privacy-policy