HiveThread

HiveThread is a multi-channel inbox for small business teams. Manage SMS, web chat, Instagram, and Facebook Messenger conversations from one place, so you never miss a customer. Built for cafes, salons, cleaners, trades, and any small business that gets messages from multiple platforms and needs to reply quickly without flipping between apps. Key features: • One inbox for SMS, Instagram DMs, Facebook Messenger, and your website's chat widget • Reply on the go with push notifications and tap-to-reply • AI-suggested replies that learn your team's voice • Multi-channel filtering and quick views • Quiet hours that mute notifications outside business hours • Team chat with DMs and group conversations for your team • Internal notes on conversations so the team stays in sync This app is sign-in only for existing HiveThread customers. New to HiveThread? Visit hivethread.io to get started. Questions? Email [email protected].