Helptal

Helptal is the all-in-one helpdesk for modern support teams. This is the app your agents use to reply on the go — sign in with your existing workspace and your entire support inbox, live chat, customer list, and bookings calendar come with you. — TRIAGE YOUR INBOX — Filter by Mine, Unassigned, or All. Status, priority, channel, group, and tag chips on every row. Pull-to-refresh, infinite scroll, debounced search. Snoozed tickets, SLA-at-risk countdowns, and channel badges (email, chat, WhatsApp, web) are all surfaced inline. — REPLY IN SECONDS — Public reply or internal note, attach photos from your camera or library, attach documents, expand macros with /shortcut, drop status / priority / assignee / group / tags from a single sheet. Long-press a message to copy. Pull down to load older history. — REAL-TIME LIVE CHAT — See "who is on your site right now," start proactive conversations, see customer typing indicators, route incoming chats through working hours and per-agent capacity caps. Typing indicators flow both ways. — BOOKINGS & CALENDAR — See today's meetings, jump straight into Zoom or Google Meet, reschedule with the in-app slot picker, cancel with a reason. Group-by-day view shows Today, Tomorrow, and the rest of the week at a glance. — CRM AT A GLANCE — Search customers by name, email, or organization. See every ticket they've ever filed. Start a new ticket prefilled with their context. Browse customer organizations. — PUSH, YOUR WAY — Per-event toggles (assigned, replied, mentioned, SLA at risk, new chat), quiet-hours suppression that respects your time zone, biometric unlock (Face ID or Touch ID) to keep prying eyes out. — MULTI-WORKSPACE — Switch tenants without signing out, two-factor authentication, password reset, active sessions list with one-tap revoke from your phone. — LOCALIZED — English, Spanish, French, Portuguese, German, Italian, Japanese, Korean, Chinese (Simplified & Traditional), and Arabic with full right-to-left support. — REQUIREMENTS — This app is for agents and managers of an existing Helptal workspace. To sign in, you need an account at helptal.com (start a free trial there if you don't have one). End-users contact your team through your help center, live chat widget, or any of your support email addresses — this app is what your team uses to respond. — PRIVACY — We collect only what is needed to deliver tickets and notifications: account credentials, push token, anything you choose to upload. Crash diagnostics are anonymized. We never sell data. Privacy policy: https://helptal.com/privacy. Terms: https://helptal.com/terms.