Bahas

Bahas is where your support team takes over when your chatbot can't. Every automated conversation eventually hits a question the bot can't answer. Bahas is the agent-side app that catches those moments, notifying your team the instant a conversation is escalated, and giving them everything they need to step in and help without missing a beat. Built for company admins and support agents, Bahas turns bot escalations into fast, informed human conversations. HOW IT WORKS Get notified instantly The moment a conversation is escalated by your bot, agents get a real-time notification. No monitoring a dashboard, no missed handoffs. Join and respond in real time Step directly into the live conversation with the customer. No delays, no re-asking the customer to repeat themselves. Full context, zero guesswork Every escalation comes with the complete conversation history: what the customer asked, what the bot tried, and where it got stuck, so agents can respond with full context from message one. Review and manage tickets Escalated conversations become tickets your team can track, respond to, and resolve, all in one place. KEY FEATURES Real-time escalation alerts: Know the instant a customer needs a human, every time. Bot-to-human handoff with full context: Complete conversation history carries over automatically, so nothing gets lost in the handoff. Multi-agent assignment and routing: Escalations are routed to the right agent or team automatically, so nothing sits unassigned. Analytics and dashboard: Track escalation volume, response times, and resolution rates to understand where your bot needs improvement and how your team is performing. WHO IT'S FOR Bahas is built for company admins and support agents who use an automated chatbot for first-line support and need a fast, reliable way to bring humans into the loop when conversations get complex. GET STARTED Bahas works alongside your existing chatbot setup. When a conversation is escalated, it lands directly in the Bahas app for your team to pick up. Learn more and read our privacy policy at https://bahas.app/privacy-policy