DOP Connect

DOP Connect is the internal support app of Diamond Operations Pro Inc., intended exclusively for DOP employees and authorized support agents. It helps our team assist users of the Diamond Operations Pro platform. INTERNAL SUPPORT CONVERSATIONS Read and reply to customer chat messages, find contacts, and review chat, SMS and call activity in one shared support workspace. BUSINESS CALLS Make and receive business calls using DOP's configured phone service. Dial a number or call from a contact, manage speakerphone and mute, and review call activity alongside the conversation. PRIVATE VIDEO MEETINGS Start a private video meeting with a customer and share an invitation link. Control your microphone and camera, view a screen shared by the customer, and return to the support panel after the meeting. Meetings are not recorded. Camera permission is required when enabling video. CONTACTS AND FOLLOW-UPS Create contacts, retain communication history, and follow up on support tickets from the contact view. STAY INFORMED Enable notifications for support activity and incoming calls. Microphone permission is required for voice calls. Call and notification availability depends on DOP configuration, the network connection and device settings. ACCESS An existing DOP-authorized agent account and an internet connection are required. Agent sign-in uses an email verification code. DOP Connect is not sold to individuals or other organizations and offers no paid access, subscriptions or in-app purchases. Customers receiving support use the separate DOP platform; this app is for DOP's support team.