Devi OneDesk

Devi OneDesk is the official campus support app for Devi Academy staff and authorised users. Report facility and IT issues quickly, follow progress in real time, and help keep classrooms and campus services running smoothly. WHAT YOU CAN DO • Create tickets for campus issues with clear details and priority • Choose location, floor, and room so the right team can respond • Link equipment when relevant for faster diagnosis • Track open, resolved, and closed tickets from your phone • Add comments and updates as work progresses • Get a clear view of recent activity on the dashboard (admin) FOR ADMINISTRATORS • Manage all campus tickets in one place • Resolve, close, reopen, or edit tickets • Configure categories, locations, floors, rooms, and equipment • Bulk-upload equipment with a CSV template • Monitor open, resolved, and closed ticket counts at a glance WHO IT’S FOR • School staff and authorised school accounts (Microsoft sign-in) • Service providers / vendors with credentials issued by the school • Campus administrators managing day-to-day support operations WHY USE THIS APP • Built for Devi Academy’s campus workflow • Simple, focused design for fast reporting • Secure sign-in for school users • Organised setup for locations and equipment across campus Need help on campus? Open Devi OneDesk, create a ticket, and track it until it’s resolved.