DDD Dispatch

DDD Dispatch helps authorized DDD Roadside Assistance staff manage business calls, customer messages, bookings and service insights. Make and receive business calls, read live call transcripts, listen to active calls and take over when a customer needs a team member. Keep customer conversations, voicemail and call history together, and follow up from the shared inbox. See waiting replies and today’s jobs on Home. Administrators can review booking-change requests and manage shared service availability. Staff can choose working and backup coverage, DDD notification sounds and incoming-call ringtones. Technician and administrator access follows the connected DDD platform roles. Authorized staff access and a connected DDD business account are required.