Peg Returns

Peg — Your AI Return Agent Returns should be easier. Peg helps you complete online returns from home with participating stores. When a store uses Peg, the app guides you through the return, asks a few simple questions, captures photos when needed, and helps determine what should happen next before you start packing and shipping. No confusing return portals. No guessing what to do. Peg gives you clear guidance and walks you through the process. HOW IT WORKS Start a return with a store that offers Peg. Because Peg is connected to that store’s return process, Peg has the order details and product information needed to help understand your return. Then Peg gathers a little more information about your situation. You may be asked why you’re returning the item and to take a few photos so the store can better understand its condition. From there, Peg helps determine the right next step based on the item, your situation, and the store’s policy. Peg is designed to make returns simpler for you while helping reduce unnecessary shipping, waste, and hassle. WHAT MAKES PEG DIFFERENT Peg starts differently. Before you go through the work of packing and shipping, Peg helps look at the return first. That allows your return to be handled in a more thoughtful way. Less confusion. Less waste. A better return experience. When you use Peg again, your information can help make future returns faster and easier. WHY IT MATTERS Online shopping has become fast and easy. Returns have not. Too often, returns put the work on you and create extra packaging, extra shipping, and extra waiting. It can be slow, frustrating, and wasteful. Peg helps change that. By helping determine the best next step earlier, Peg makes the return experience easier for customers and better for the world around us. Better for you. Better for stores. Better for the planet. GETTING STARTED When you start a return with a participating store, you may be guided to download the Peg app. From there, Peg walks you through what to do next. Don’t Return, Peg It. Learn more at Peg.com