WAAPI Chat

WAAPI Chat gives your team a focused mobile inbox for customer conversations managed through your WAAPI workspace. Stay on top of the right chats Receive timely alerts for conversations assigned to you and for new, unassigned conversations in your teams. Open a notification directly into the relevant chat, reply, or mark it as read. Work together with clear ownership See who owns each conversation, assign or reassign work, update status and priority, and keep internal notes beside the customer history. Search and filters help you find the conversations that need attention. Reply with the right format Send text, photos, videos, documents, and voice notes. When a free-form message is unavailable, browse your workspace's approved templates, complete the required details, preview the message, and send it without leaving the conversation. Keep context close View contact details, tags, previous messages, supported customer insights, and team activity in one place. English and Arabic interfaces help bilingual teams work naturally. WAAPI Chat is intended for authorized members of an existing WAAPI business workspace. A connected WhatsApp Business Platform account and the permissions granted by your workspace administrator are required. Features available to you may depend on your workspace configuration and plan. Privacy policy: https://waapi.chat/en/legal/privacy Support URL: https://waapi.chat/en/contact